TERMS AND CONDITIONS OF SALE
1 THESE TERMS
1.1 What these terms cover.
These are the terms and conditions on which we provide you with the pass codes (together the “Passes”
and individually your “Pass”
) purchased by you which are valid to be redeemed at our partner gyms (“Partner Venues”
) for entrance to their facilities.
1.2 What these terms do not cover.
These terms and conditions only govern your purchase of the Passes from Hussle. We are not responsible, nor will we accept any responsibility, for what happens when you are at our Partner Venues.
1.3 Why you should read them.
Please read these terms carefully before you submit your order for a Pass to us. These terms tell you who we are, how we will provide Passes to you, how you and we may change or end a Pass or access to a certain Partner Venue, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.
2 INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are.
We are Sandcroft Avenue Limited, trading as “Hussle”, a company registered in England and Wales. Our company registration number is 06849691 and our registered office is at Scott House, The Concourse Tog (The Office Group), 2nd Floor, Suite 2.12-2.15, Waterloo Station, London, England, SE1 7LY. Our registered VAT number is 06849691.
2.2 What we do.
Hussle connects you with our Partner Venues by allowing you to purchase a variety of Passes for them. When you redeem your Pass you will be entering into a separate agreement with the relevant Partner Venue and will be bound by separate terms and conditions or club rules governing the use of the particular venue and its facilities. Please take note of these additional rules as we are not responsible for your use of our Partner Venue’s facilities.
2.2.1 As the contract for the use of the specific facilities is between you and our Partner Venues, this will mean that we have no contractual liability to you in respect of your use of the Pass at the Partner Venue. However, we may still be liable to you if we have been negligent, we have misrepresented important information regarding the Pass or have been in breach of any other relevant law. This is why it is especially important you read our Partner Venue’s additional rules when you attend their facilities.
2.3 How to contact us.
You can contact us by writing to us at info@Hussle.com
or by telephoning our customer service team at 020 8629 1778.
2.4 How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when setting up your account.
2.5 When we use the words "writing" or "written" in these terms, this includes emails.
3.1 Your Hussle account.
To purchase Passes you will need to set up a Hussle account as all Passes are purchased and managed via your account.
3.2 What we need from you to set up your account.
To create your account you will need to register on our website or app with your email or details from third party websites. You will also need to provide us with the required personal information such as your name and address, your emergency contact details and appropriate details for your preferred payment method. Additionally, we require that you complete and sign a healthcare questionnaire on your first Pass purchase and before you can redeem any Passes at a Partner Venue.
4 OUR CONTRACT WITH YOU
4.1 How we will accept your Pass request.
Our acceptance of your Pass request will take place when you receive your Pass Code via email, SMS or any other medium that is used. Your pass code will be available to use on the date stated.
4.2 If we cannot accept your Pass request.
If we are unable to accept your Pass request, we will inform you of this in writing and will not charge you for the Pass. This might be because of unexpected issues with our Partner Venues which we could not reasonably plan for.
4.3 At the moment, we only sell Passes via our website and app to UK Partner Venues.
5 MINIMUM AGE TO PURCHASE A PASS
5.1 You must be aged 16 years or above to purchase a Pass. However, some of our Partner Venues allow parents and other legal guardians to purchase passes to be used at Partner Venues for children under 16 in their care. As it is entirely under the discretion of the Partner Venue you are advised to check with the Partner Venue that you intend to visit if you would like to purchase a Pass for children under 16 years of age. Some Partner Venues will have minimum age requirements for customers to purchase a Pass and this will be made clear on the Partner Venue’s Hussle page and/or at the time of booking.
6 Accessing the partner venue
6.1 We recommend to each of our Partner Venues that they request you provide them with proof of identity on arrival at the gym in order to ensure you are the purchaser of the Pass. Acceptable forms of identification typically include passport, driving licence, ID card etc. However, please read the “about this gym” section regarding your selected Partner Venue on our website and/or app carefully as some Partner Venues will insist on photographic ID only. Where this is the case we include a note to this effect on the venue description.
6.2 Unfortunately, you may not transfer your Pass to someone else. Your Pass will only grant you access to a Partner Venue. You cannot transfer your Pass to anyone else nor can you purchase a Pass for someone else. If you cannot provide ID which matches the details of the purchaser of the Pass then you may not be allowed to access the Partner Venue.
7 ONE DAY PASS
7.1 A “One Day Pass” is valid for one single entrance to the Partner Venue it was purchased for. It can generally be used within a period of 30 days, however, this may change on a promotional basis and this will be made clear to you at checkout.
7.2 Period in which you must use your Day Pass.
If a One Day Pass is not used within 30 days from the date of purchase (the “Validity Period”
), the Pass will be invalid, and you will no longer be able to use it. The One Day Pass will be automatically removed from your ‘My passes” section once the Validity Period has expired.
7.3 Refunding a Day Pass.
You may request to refund an unused One Day Pass at any point during its Validity Period. Refunds for One Day Passes are in the form of bonus credit, which can be used to purchase any of our Passes. Once used, a One Day Pass may not be refunded.
7.4 A One Day Pass purchased with bonus credits can also be refunded on the same terms as stated in the clause above.
7.5 A One Day Pass purchased with a ‘First Pass Free’ promotion (where no money is transferred) can be cancelled but no funds will be transferred back into your account.
8 BUNDLES OF DAY PASSES
8.1 “Bundle Passes” are multiple single-use passes sold at a discounted price compared to the corresponding One Day Pass. The different Bundle Passes and their associated validity and refund periods are set out below:
5 Day Pass (a “FitFix 5”)
You may access the nominated Partner Venue 5 times within 30 days from the date of purchase. This may vary on a promotional basis which will be made clear to you at checkout.
14 days from purchase so long as the Pass has not been used to access the Partner Venue. Refund will be in bonus credits to your Hussle account.
10 Day Pass (a “FitFix 10”)
You may access the nominated Partner Venue 10 times within 60 days from the date of purchase. This may vary on a promotional basis which will be made clear to you at checkout.
14 days from purchase so long as the Pass has not been used to access the Partner Venue. Refund will be in bonus credits to your Hussle account.
9 MONTHLY PASSES
9.1 “Monthly Passes” entitle you to make an uncapped number of entries to a range of Partner Venues based on the price option you choose for your Monthly Pass. The Partner Venues you can access with your chosen Pass shall be listed on your Hussle Account. This list will be updated from time to time.
9.2 You will be billed a “Monthly Renewal Payment”, the price of which will be made clear to you on purchasing this Monthly Pass. You will be charged this Monthly Renewal Payment on a recurring basis on the same date each month.
9.3 A maximum of 50% of each Monthly Renewal Payment can be paid for by your bonus credit in your Hussle account.
9.4 Minimum term for your Monthly Pass.
A minimum term may apply to your Monthly Pass if you use a multiple month discount e.g. 3 months for the price of 2. This information will be included in the terms and conditions of the relevant offer and will be reflected in your Hussle account. If a minimum term applies you may not pause or cancel your Monthly Pass until you are within the final month of the minimum term. At the end of the minimum term and/or any promotional offer, the monthly pass will continue at the full price amount unless and until cancelled by you.
9.5 Payment methods for your Monthly Pass.
By purchasing a Monthly Pass, you authorise Hussle to charge you a monthly membership fee. You may edit your payment method information at any time by logging into your account or by contacting Customer Service. If an applicable payment is not successfully settled, for any reason, you remain responsible for any uncollected amounts.
9.6 Pausing your Monthly Pass.
Provided you are not within a minimum period (clause 9.4), you may pause your Monthly Pass for a temporary period. While your Monthly Pass is paused you will not have access to any of the Partner Venues and the collection of payment will resume when you wish to resume the use of your Monthly Pass. Pausing your Monthly pass will pause any additional benefits you may have associated with your Pass.
9.7 Resuming your paused Pass.
When you pause your Monthly Pass you have the option to pause for a temporary period of time. Your Monthly Pass will automatically resume on the date or period specified or you can resume earlier by logging into your account and choosing to resume straight away. Resuming your Monthly pass will automatically resume any additional benefits you have chosen to activate alongside your Monthly Pass.
9.8 “Free Renewal Month” if you resume your Pass within 6 months of pausing.
If you have not used your Pass since your last Monthly Renewal Payment, and provided you are not within a minimum period, you may pause with immediate effect. Provided you resume your Monthly Pass within a period of six months, you will not be charged for your following Monthly Renewal Payment. If you resume your Pass after this 6 Month Period you will be charged the following Monthly Renewal Payment as normal.
9.9 In the event that you have received a Free Renewal Month, this free month must be used within a period of six months of pausing your Monthly Pass, otherwise it will expire.
9.10 Cancelling your Monthly Pass
9.10.1 Cancelling within 14 days of purchase.
You may cancel your Monthly Pass within 14 days of purchase without giving any reason. To exercise your right to cancel, you should inform us through your Hussle account or by contacting our Customer Service team at firstname.lastname@example.org, or by returning the Model Cancellation Form
9.10.2 We will refund you for the cost of the Monthly Pass subject to an administration fee if the Pass has been used within this initial 14 day period. This fee will be calculated by multiplying the price of a Day Pass for the Partner Venue by the number of visits made to the Partner Venue prior to cancellation.
9.10.3 For instance, if you attended a Partner Venue once before cancelling your Monthly Pass and the Partner Venue’s Day Pass is £10, an administration fee of £10 will be taken from your refund.
9.10.4 Cancelling after 14 days of purchase.
So long as a minimum period does not currently apply to your membership, you can cancel your Monthly Pass and avoid paying your next Monthly Renewal Payment at any time until the day before your Monthly Renewal Payment is due. So, if your Monthly Renewal Payment is due on the 30th of the month, the last day you may cancel it is the 28th.
9.10.5 Cancelling your Monthly Pass will cancel any additional benefits you may have associated with this Pass.
10 CORPORATE MONTHLY PASSES (PURCHASED VIA BENEFITS.HUSSLE.COM VIA EMPLOYEE BENEFITS)
10.1 A Hussle corporate membership is a monthly pass valid for an uncapped number of entries to all of the clubs within the tier selected at a discounted rate purchase price (a “Corporate Monthly Pass”
). All of these Corporate Monthly Passes are valid only for the individual who has purchased them.
10.2 Eligibility for a Corporate Monthly Pass.
You must work for one of our partner employers to be able to purchase and continue to make use of a Corporate Monthly Pass. If you are no longer employed by a partner employer you should contact us. Periodically we will contact your provided work email address to confirm that you still work for the relevant partner employer. If we do not receive this confirmation within 30 working days we will assume you no longer work for our partner employer.
10.3 If you have left our partner employer we will cancel your Corporate Monthly Pass. You will not be able to use your Pass after the next Monthly Renewal Payment date, but you can continue to purchase other Passes via our website and app. Once we have cancelled your Corporate Monthly Pass you will not make any more payments.
10.4 Corporate Membership Billing.
All Corporate Monthly Passes will be billed via a Monthly Renewal Payment which will you will be charged on the same date every month. The Monthly Renewal Payment price will be clearly stated to you when you purchase a Corporate Monthly Pass.
10.5 Minimum Term.
All Corporate Monthly Passes are subject to a minimum term of 3 months. Within this minimum term you will be unable to cancel your pass, other than within the first 14 days of purchase (see clause 10.7 below). You may cancel your Corporate Monthly Pass within the last month of your minimum term by emailing email@example.com. You will still be able to use your Corporate Monthly Pass until the end of your minimum term.
10.6 Automatic Renewal.
Once your minimum term has expired your Corporate Monthly Pass will automatically renew at the discounted rate.
10.7 Cancellation within 14 days of purchase of a Corporate Monthly Pass.
You may cancel your Corporate Monthly Pass within 14 days of purchase without giving any reason. To exercise your right to cancel, you should inform us through your Hussle account or by contacting our Customer Service team at firstname.lastname@example.org, or by returning the Model Cancellation Form
10.8 We will refund you for the cost of the Corporate Monthly Pass subject to an administration fee if the Pass has been used within this initial 14 day period. This fee will be calculated by multiplying the price of a Day Pass for the Partner Venue by the number of visits made to the Partner Venue prior to cancellation. Cancelling your Corporate Monthly Pass will cancel any additional benefits you may have associated with this Pass.
10.9 For instance, if you attended a Partner Venue once before cancelling your Corporate Monthly Pass and the Partner Venue’s Day Pass is £10, an administration fee of £10 will be taken from your refund.
10.10 Accessing other Partner Venues with your Corporate Monthly Pass.
A Corporate Monthly Pass entitles you to access all listed gyms on the purchased Pass. The Partner Venues you can access will be communicated to you via an updated list on your Hussle account.
10.11 Terminating your Corporate Monthly Pass outside of the Minimum Term.
Once the Minimum Term has expired, you can cancel your Corporate Monthly Pass at any time by providing us with 30 days’ notice. If the expiration of your notice period does not align with your Monthly Renewal Payment you will be charged a final fee for the days your Corporate Monthly Pass was still valid. To exercise your right to cancel, you should inform us through your Hussle account or by contacting our Customer Service team at email@example.com, or by returning the Model Cancellation Form
10.12 Where to find the price for the product.
The price of the Pass (which includes VAT) will be clearly stated to you when you make your payment. We will pass on changes in the rate of VAT.
10.13 When you must pay and how you must pay.
We accept payment by card and Corporate Monthly Passes can be paid for by Direct Debit. You must pay for the Pass before we send it to you.
10.14 We reserve the right to change the price of the Passes at any point.
When this is the case and it impacts you (such as when you have a Corporate Monthly Pass) we will notify you 30 days in advance of the proposed change.
10.15 We do our best to make sure that the information about the Passes and Partner Venues is accurate. However, due to factors out of our control, Partner Venues may change their prices meaning that they move into a different Monthly Pass package via Hussle. We will update the Partner Venues available in each package but it is your responsibility to check which Partner Venues you have access to. We cannot guarantee the availability of any Partner Venues.
11 REFUNDS AND CANCELLATIONS
11.1 If you are trying to obtain a refund and your circumstances are not covered by the terms noted above, please email us at firstname.lastname@example.org. If you are contacting us via email please provide your name, Hussle account details and details of the Pass you wish to cancel.
11.2 When your refund will be made.
We will make any refunds due to you as soon as possible and in any event no later than 14 days of your telling us you have changed your mind.
11.3 FitFix Passes and Day Passes.
In addition to the refunds set out above, in the unlikely event that a Partner Venue stops redeeming Passes before your FitFix or Day Pass has been fully redeemed, you will be refunded for the remaining visits on a pro rata basis. Refunds are in the form of bonus credit, which can be used to purchase any of our Passes For instance, if you accessed the Partner Venue once with your FitFix 10 (a 10 visit pass) and the Partner Venue shuts down, you would receive 90% bonus credit.
11.4 If a Partner Venue refuses to redeem your Pass for a reason that is not your fault.
Please contact us at email@example.com describing your circumstances as you may be entitled to a refund.
12 OUR RIGHTS TO MAKE CHANGES TO THE PASSES
12.1 We may make minor changes to the Passes to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. We do not anticipate that this will affect your use of the Passes but we will inform you if they do.
12.2 Partner Venue in-house pricing can change; therefore, we reserve the right to update the price of the Passes at any point to reflect this.
13 OUR RIGHTS TO END THE CONTRACT
13.1 We may end the contract if you break it.
We may end our contract with you at any time by writing to you if:
13.1.1 You do not make any payment, such as a Monthly Renewal Payment, to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due; or
13.1.2 You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with your Pass.
13.2 We may withdraw the Pass.
We may write to you to let you know that we are going to stop providing a particular Pass type.
13.3 We reserve the right to permanently suspend you from using or purchasing our Passes.
If we, or one of our Partner Venues, acting in good faith deem at our mutual or sole discretion that your behaviour is threatening, abusive, or antisocial in any way we may permanently suspend you from all Partner Venues and use of Hussle’s services.
13.4 We operate a policy that if you are banned from one of our Partner Venues you are banned from all of them. Please thoroughly review any applicable terms and conditions and club rules of our Partner Venues when attending their premises as if you breach their terms, the Partner Venue may ban you and subsequently you may be subject to a ban from all of Hussle’s Partner Venues.
13.5 We will always respect our Partners’ right to refuse entry to any guest who does not comply with their terms and conditions.
14 LEAVING FEEDBACK
14.1 We are keen to encourage you to provide feedback on Venue Providers. You will receive bonus credit with the value that we might change from time to time but will be made clear to you on the Feedback section in your account. Bonus credit will be valid on your account for 30 days from receipt.
14.2 For your feedback to be “Approved Feedback” it must be, in our sole opinion, useful, original and inoffensive. It must also be submitted within a month of the visit to the venue. If it does not meet this standard, or for any other reason we do not think that it should be made available on the website or app, we may reject this feedback and this will not be counted towards your bonus credit.
14.3 If your feedback has been rejected you will be notified by email and you will have an opportunity to amend your feedback to meet our criteria.
14.4 If multiple feedback is left for sessions attended on the same day at the same venue this will count as one piece of feedback.
14.5 We will process your feedback reasonably quickly but we will have to notify our Partner Venues of your feedback and give them a chance to respond before uploading it to the website or app.
14.6 Your opportunities to leave feedback are dictated by your Pass and you will be notified via your Hussle account when you are able to leave feedback.
14.7 You will only be able to receive bonus credit for your feedback if you purchase your Pass via Hussle.com and not benefits.hussle.com.
15 FRIEND REFERRAL SCHEME
15.1 You may earn bonus credit on your Hussle account by referring friends. To take part in this scheme both the Referrer and the Referred Friend must be over 16. You may only take part in this scheme if you purchased your Pass via hussle.com and not if you purchased it via benefits.hussle.com.
15.2 Referrer Rewards.
If you (the “Referrer”
) refer your friends (the “Referred Friend”
) you can receive bonus credit on your Hussle account for each friend who orders for the first time. The bonus credit rewarded to the Referrer may change from time to time and this information will be provided on our website and app.
15.3 Rewards will be cumulative and so if multiple qualifying referrals are made to Hussle, multiple rewards will be delivered to the Referrer, subject to a limit: a Referrer may not claim more than five referrals within any 24 hour period or 25 referrals within last 12 months or a value of £1500 within a 12 month period. Rewards will be delivered to the Referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled. The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned. Rewards will be valid to add to a Hussle account for 3 months from the date earned by the Referrer. Once added to a Hussle account, rewards will be valid for 30 days. Referral rewards cannot be combined with other discount codes in a single order.
15.4 Referred Friend Rewards.
In order to qualify, the Referred Friend must be a new customer to Hussle, i.e. they must have created a Hussle account less than 3 days ago and taken no actions on their account at the point of referral. The Referred Friend is offered a discount when they complete their first Pass purchase. The specific discount will be advertised on our website and app.
15.5 Any discount will be revoked if a refund is requested for the Pass for which the discount was applied. The Referred Friend cannot be the same person as the Referrer. The discount cannot be combined with any other discounts when purchasing a Pass and is only valid for one Pass purchase only.
15.6 Customers are only permitted to create one account on Hussle. We reserve the right to close all the accounts of any user that is suspected of creating multiple accounts to take advantage of promotions or referral offers.
15.7 Hussle reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time. Hussle reserves the right to vary any and all elements of this offer at any time without notice. Partner Venue exclusions may apply. These exclusions include, but are not limited to, gyms operated by Bannatyne Health Clubs, which are exempt from all friend referral discounts.
16 OTHER VOUCHERS, DISCOUNTS AND PROMOTIONS
16.1 From time to time, we make vouchers and discounts available through affiliate websites or email promotions. Unless explicitly stated, these promotions will only be valid for passes purchased via www.hussle.com or the Hussle app (and not valid for passes purchased via benefits.hussle.com). Where applicable, the expiry date and validity period of a voucher or discount will be stated in any communications from us. We cannot guarantee the validity of voucher codes or discounts on websites not endorsed by ourselves. Vouchers and discounts will vary in their validity of use towards different passes. Vouchers may not be valid for every Partner Venue on the website.
16.2 Vouchers and discounts cannot be used in conjunction with one another, unless explicitly stated – where a second voucher is applied to an account, the original voucher will be overwritten and its discount will be lost. Vouchers are non-transferrable and have no cash value. Placing a voucher for sale is strictly prohibited and will ensue in the voucher being made void.
16.3 To redeem a voucher, you must present the code at checkout. Where the voucher, discount or promotion takes the form of bonus credit (including bonus credit received in return for leaving feedback), unless otherwise stated, once added to an account the bonus credit will be valid for 30 days.
16.4 Hussle reserves the right to reject a voucher with reasonable cause, and to withdraw any offer at any time without warning.
17 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
17.1 We are responsible to you for foreseeable loss and damage directly caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us before purchasing your Pass.
17.2 We are not liable for any injuries, damages or losses suffered by your attendance at one of our Partner Venues. We are only providing you with access to the Partner Venues via a Pass and accept no responsibility for anything that takes place on their premises.
17.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Passes.
17.4 We are not liable for business losses. We only supply the Passes for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
18 HOW WE MAY USE YOUR PERSONAL INFORMATION
18.1 How we may use your personal information.
19 OTHER IMPORTANT TERMS
19.1 Late Payment.
If you do not make any payment to us by the due date we are entitled to charge interest to you on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
19.2 While you have outstanding payments due to us, your Pass will be suspended and you will not be able to use any of the features on your account.
19.3 We are not responsible for delays outside our control.
If our ability to guarantee the use of a Pass is impacted by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay to your use of your purchased Pass, you may contact us and may be entitled to receive a refund for any Passes you have paid for but not redeemed.
19.4 We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights in respect of the Passes.
19.5 You may not transfer your rights in your Pass to anyone else.
19.6 Nobody else has any rights under this contract.
The contract for the Pass is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
19.7 If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
19.8 Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking of any contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide you with a valid Pass, we can still require you to make the payment at a later date.
19.9 Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.