Last updated: 11th June, 2024.
Archway Fitness Ltd (trading as ‘Hussle’, formerly 'PayAsUGym') values your privacy. We are registered with the ICO under registration number ZB330705. This privacy policy is to let you know how we look after your personal information. Should we ask you to provide certain information by which you can be identified when using this website or app, then you can be assured that it will only be used in accordance with this privacy statement. This includes what you tell us about yourself, what we learn by having you as a user, and the choices you give us about what marketing you want us to send you. This policy also tells you about your privacy rights and how the law protects you.
Hussle may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We promise to keep your data safe and private. We promise not to sell your data and to give you ways to manage and review your marketing choices at any time.
We may collect personal information from you during your use of the website or our apps, such as when you register for an account, purchase products and/or services, or when you participate in competitions, questionnaires and surveys. We may collect data relating to when and where you visit a venue in our network. We may also collect information when you opt-in to newsletters, when you contact us (via phone, email, live chat or social media), and when you provide certain content to Hussle, for example testimonials and customer reviews. Additionally, we may collect personal information via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies (for further information on cookies, please see the ‘How we use cookies’ section).
The type of information we may collect includes:
At the point of purchase our website requests card details or a third party payment method (e.g.Paypal). If a third party payment method is used, these details are stored differently based on the payment method
When paying by card or Apple Pay on our Consumer site, the following details are sent directly to our secure Third Party Payment Gateway Company Braintree, without these details being stored by ourselves:
When purchasing a pass on our Corporate site, your subscription is managed by the Third Party company, Chargebee.
Our payment gateway will return a token to us - a randomly looking combination of letters and numbers - which we store, to display the previously used card type and last 4 numbers at future purchases, in addition this token allows us to charge the card without storing the card details itself.
If a third party payment method is used, we store the payer ID which can then be used for future purchases.
Some of the information we collect, such as health information, is classed as "special category data" as defined by the ICO (see the ICO's guide to special category data for more information).
Special category data is processed under the "explicit consent" condition for processing special category data and is not used for automated decision-making.
Where an individual has provided their personal details as contact information for their business we may collect the following personal data:
Hussle will use your personal information for a number of different purposes, which are listed below, along with which of the reasons we rely on to do so.
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, because we have a legitimate interest, or with your consent.
For example:
We engage in this activity with your consent, or where users have actively purchased or registered on the Hussle website within the six months leading up to 25/05/2018, on the basis of legitimate interest.
For example:
Hussle will only share your personal information with trusted third party partners and providers when absolutely necessary for business administration, customer delivery, operational, analytical or other purposes. Except with your expressly given consent, we will only share your personal information as described in this Privacy Policy. Selected personal information including your name, emergency contact details and health questionnaire responses will be made available to any gym Partner whose venues you visit for the following purposes:
Archway Fitness Limited is part of the EGYM (EGYM GmbH) group of companies. As such EGYM provide us with back-office services and may process personal information about you on our behalf. EGYM GmbH are registered in the EU at Einsteinstraße 172, 81677 Munich, Germany. Their Data Protection Officer can be emailed at datenschutz@egym.de or contacted by post to the aforementioned address FAO "data protection officer".
In order to provide our service, our carefully selected partners and service providers may process personal information about you on our behalf.
Digital Marketing Service Providers
We periodically appoint digital marketing agents to to conduct marketing activity on our behalf, and use business-to-business data platforms to provide us with access to relevant new business lead contact data. Such activity may result in the compliant processing of personal information. Our appointed data processers include:
Other partners may include, for example:
If you would like further information on the specific service providers we share your information with, please do contact us on info@hussle.com.
Unless otherwise described in this Policy, we may also share the information that we collect from you through the website with affiliates, agents, contractors, employees, and other service providers, and also according to law, at the request of a law enforcement agency or in compliance with any court order.
As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions or where there is any change of control of Hussle, personal information may be among the transferred assets.
We will not sell, distribute or lease your personal information to third parties unless we have your permission, are required by law to do so or it is required for the provision of our services as detailed above. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Data security is of great importance to us. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website or app.
Our website may contain links to other websites. It is important to note that once you have used these links to leave our site, we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and these sites are not governed by this privacy policy.
When you visit hussle.com or any websites related to Hussle you may notice some cookies that aren't related to Hussle itself. We don't control the setting of these cookies and we suggest you check the third-party websites for more information about their cookies and how to manage them.
Some of the business partners that may set cookies on hussle.com and its related websites include:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.
The following is a list of the rights you have under Data Protection legislation. Not all these rights apply in all circumstances.
You have the right to be informed in a concise, transparent, intelligible, and easily accessible way about how we use your personal information.
You can make what is called a subject access request for a copy of the information we hold about you.
You have the right to have inaccurate information corrected and incomplete information completed. If the information we need to deliver our services to you changes, please tell us about this as soon as possible. If you would like to review, correct or update personal information that has been previously provided to us by you, you may log in to your account, click on “Settings” and update your information. For example, if you would like to change your email address or phone number.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Where you have provided your consent to the processing of your personal information by Hussle you may withdraw your consent at any time by sending a communication to Hussle specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, you have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing and pending the verification whether the legitimate grounds of Hussle override your own.
You have the right in some circumstances to have the data you have provided to us sent to you or provided to another person or business in an electronic machine-readable format.
You will normally have the right to object to how we intend to use your information based on your individual circumstances. You have an absolute right to object to us using your personal information for the purpose of direct marketing at any time. You can update your communication preferences in your Hussle Account at any time.
You are entitled to require Hussle not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Hussle will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
We generally retain your personal information for a period of 3 years after your last active use of our website or app (in line with our legal obligation to keep order information for this duration for tax, legal reporting and auditing obligations).
You have a right to have some or all of the information we hold about you erased in some circumstances. This is known as the right to be forgotten. If you no longer want us to keep your information, you can request that we erase your personal information and close your Hussle Account. If you have objected or complained about how we have used your information or its accuracy you may not want it to be deleted until your complaint has been resolved. Please note that if you request the erasure of your personal information:
We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a Hussle Account for fraud or due to an ongoing criminal investigation at one of our partner venues, we may retain certain information from that Account to prevent that user from opening a new Hussle Account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
Additionally, some copies of your information (e.g. purchase records) may remain in our database but are disassociated from personal identifiers.
If you want to exercise any of your rights, please contact the Data Privacy Manager on info@hussle.com (FAO Data Privacy Manager) and we will act upon your request within 1 calendar month. Please note that we will only be able to accept a request from the email address the account in question is registered to. If you no longer have access to this email address, we will need you to verify your identity once the request has been received, the 1 month actionable period will start from the date your identity has been successfully verified.
Please let us know if you are unhappy with how we have used your personal information. We would always appreciate the opportunity to resolve your complaint for you in the first instance. You can contact us by emailing info@hussle.com. You also have the right to complain to the regulator and to lodge an appeal if you are not happy with the outcome of a complaint. In the UK, this is the ICO, who can be contacted here: https://ico.org.uk/concerns/
We may revise this privacy policy from time to time. The most current version of this privacy policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our website or via a service email.